For all high-risk or potentially fraudulent orders, we will send you an email requesting additional information to verify your identity and confirm the order.

You'll need to provide a government-issued ID and show the last four digits of the card used for the purchase, as well as the name on the card. This applies to all payment methods, including Shop Pay, PayPal, and others.

You can cover the rest of the card numbers as we only need to see your name and the last four digits.

We do this to ensure the purchase is legitimate and you are aware of it. Please confirm in your response email that you are aware of the purchase and it is not fraudulent. We will not process your order until we receive this information.

If you choose not to provide the requested information, we will issue a refund. However, please note that items in your order may be sold to other customers as we do not keep items on hold. Therefore, we strongly advise responding to our email as soon as possible, as items can sell out quickly.

Once your order is confirmed— please allow up to 14 business days for your item(s) to be inspected and packaged for delivery.

Our customer support team responds to queries in the order they are received due to high demand. If you haven't heard from us after 3 business days, you're welcome to send a polite follow-up email. Please be aware that we don't manage order inquiries via direct messages on our social media platforms.

We also maintain a respect policy and won't tolerate profanity, aggressive language, or threats in any form. For all order inquiries, please email

We're working to process and ship orders as promptly as possible. However, high demand may cause some orders to experience slight delays. We will keep you informed about your order status if there's any delay. Again, feel free to reach out if you haven't heard from us within 72 hours after submitting a support request.